Privacy Policy at 7q77

Last Updated: January 2026

At 7q77, we take your privacy seriously. This Privacy Policy governs the collection, use, storage, and disclosure of personal information that you provide when accessing or using the 7q77 platform — Bangladesh's trusted online casino and sports betting destination. By registering an account or using any part of our service, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.

This policy applies to all users of 7q77, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other location across Bangladesh. We operate under the principles of data minimisation, transparency, and user control — collecting only what is necessary, being clear about our practices, and giving you meaningful choices over your information.

1. Information We Collect

When you create and operate a 7q77 account, we collect a defined set of personal and technical information. This falls into two broad categories: information you provide directly to us, and information we collect automatically when you interact with the platform.

Information you provide directly to us includes, but is not limited to:

• Full name and date of birth (to confirm you are 21 years of age or older)
• Email address and mobile phone number used for account registration and communications
• National ID card number or passport details where identity verification is required
• Payment account details, including bKash, Nagad, Rocket, Upay, or bank account information used for deposits and withdrawals
• Communications you send to our support team, including any attachments or screenshots provided during a support interaction

2. Automatically Collected Information

When you access 7q77, our servers and analytics tools automatically collect certain technical data that helps us maintain platform security, diagnose problems, and improve overall performance. This automatically collected data includes:

• IP address and approximate geographic location (city or region level only — we do not map precise GPS coordinates)
• Device type, operating system version, browser type and version, and screen resolution
• Session logs: pages visited, time spent on each page, click interactions, and navigation paths through the platform
• Cookies and similar tracking technologies — governed separately under Section 8 of this policy

Automatically collected information is handled with the same care as information you provide directly. It is never sold to third parties and is used solely to operate and improve the 7q77 platform.

3. How We Use Your Information

7q77 uses the personal and technical data we collect for the following clearly defined purposes. We do not use your data for any purpose beyond what is listed below without first obtaining your explicit consent:

• Account creation, maintenance, and verification — to confirm your identity and ensure you meet the 21+ age requirement for participation
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels safely and accurately
• Delivering personalised promotions, bonuses, and offers based on your gaming activity — you may opt out of marketing communications at any time by contacting support
• Fraud prevention and platform security — detecting unusual login patterns, verifying payment integrity, and protecting the community of 7q77 players from abuse

4. Sharing of Personal Information

7q77 does not sell, rent, or trade your personal information. We may share limited, necessary data with trusted third-party service providers who assist us in operating the platform — for example, payment gateway processors that facilitate bKash and Nagad transactions, game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi who power our games, and technical infrastructure providers that ensure uptime and security.

All third-party partners are contractually bound to use your data solely for the specific service they provide to 7q77. They are prohibited from using your information for their own marketing, profiling, or data-sharing purposes. We review our third-party partners regularly and require them to uphold data protection standards consistent with this policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable regulations. Specifically:

• Active account data is retained for the lifetime of your account and for a minimum of 5 years after account closure for compliance and audit purposes
• Transaction records, including deposit and withdrawal histories, are retained for a minimum of 7 years in line with standard financial record-keeping practices
• Support communications and case notes are retained for 3 years after the last interaction to enable quality review and dispute resolution
• After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an individual user

6. Your Rights and Choices

As a user of 7q77, you have a number of rights regarding the personal data we hold about you. You may exercise these rights at any time by contacting our support team using the email address listed in the Contact section of this policy.

The right to access: you may request a copy of all personal data we hold about you. The right to rectification: if any data we hold is inaccurate or incomplete, you have the right to have it corrected. The right to erasure: subject to our legal retention obligations, you may request that we delete your personal data. The right to object: you may object to the processing of your data for direct marketing purposes at any time, with immediate effect. The right to data portability: you may request that we provide your account data in a structured, commonly used, and machine-readable format.

7. Payment Data Security

Financial transactions on 7q77 — including bKash payments, Nagad transfers, Rocket top-ups, Upay transactions, and bank transfers — are processed through secured, encrypted payment gateways. We apply the following protections to all payment-related data:

• Full payment account numbers and mobile banking PINs are never stored on our servers — only masked references are retained for transaction history purposes
• All deposits and withdrawals pass through encrypted transaction flows, preventing interception of sensitive payment data in transit
• Unusual transaction patterns trigger automatic security alerts that our risk team reviews promptly — protecting your funds from unauthorised use
• 7q77 support agents will never ask for your full bKash or Nagad PIN, password, or one-time verification code via any channel

8. Cookies and Tracking Technologies

7q77 uses cookies and similar tracking technologies to enable core platform functionality, remember your session, and understand how users navigate the site. Cookies are small text files stored by your browser on your device. We use the following categories of cookies: Strictly Necessary cookies (required for login sessions, account security, and basic navigation — these cannot be declined without breaking core functionality); Analytical cookies (used to understand aggregate usage patterns, diagnose performance issues, and improve the platform — these do not track you personally across third-party sites); Preference cookies (used to remember your language preference, bet stake defaults, and other personalisation settings).

You can manage or block non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit some features of the 7q77 platform. We do not use cookies to serve targeted advertising on third-party ad networks, and we do not permit advertising networks to place tracking cookies on 7q77 pages.

9. Children and Age Verification

7q77 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During account registration, all users are required to confirm their date of birth. Where there is any doubt about a user's age, we may request additional identity verification documents before allowing access to any real-money games or betting markets.

If we discover that personal data has been collected from a user who is under the age of 21, we will immediately suspend the associated account, delete all personal data relating to that user, and void any transactions made during that period. If you are a parent or guardian and believe that a minor under your care has created an account on 7q77, please contact our support team immediately at the email address listed below.

10. Changes to This Privacy Policy

7q77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, we will notify registered users by email and display a prominent notice on the platform for a minimum of 14 days prior to the change taking effect. The updated policy will always carry a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the 7q77 platform after any modification constitutes your acceptance of the revised policy.

11. Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our dedicated Privacy support team. We are available 24/7 in both English and Bangla, with local support agents operating in Bangladesh Standard Time (BST, UTC+6).

Email us at: [email protected] — please include your registered username and a brief description of your request so we can assist you promptly. We aim to respond to all privacy-related inquiries within 3 business days.